# OMIS: Order Management Information System

> Hosted order management software for land surveying and construction surveying firms.
> OMIS organizes work by builder, subdivision, and lot rather than by ticket number, and
> tracks each order from the builder's first call through crew assignment, field status
> updates, invoicing, and payment. Built in 2006 and in daily production ever since.
> Operated by The Plug Group of Charlotte, North Carolina.

## What OMIS is

OMIS is a subscription product, not a custom build. Every customer runs the same version of
the platform. Each customer's data is held in a separate database. The software is hosted,
maintained, and supported by The Plug Group; customers access it through a web browser.

It is designed for firms that perform repeat survey work for homebuilders and developers:
foundation stakeouts, form boards, final surveys, as-builts, and similar services across
residential subdivisions.

## What OMIS tracks

- Builders: contacts, billing details, and active subdivisions
- Subdivisions: plat reference, phase, jurisdiction, and services provided
- Lots: lot and block, address, and every order ever placed against the lot
- Orders: service requested, dates, crew assigned, status, notes, amount, invoice number
- Order history: every status change on every order, with who changed it and when
- Field crews: assignments, open work, and what is waiting
- Invoicing: invoice numbers carried on the order record
- Payments: receipts applied to orders and invoices, with method, reference, and balance

## What OMIS is not

- Not an accounting system. It records invoices and payments but does not replace a general ledger.
- Not customized per firm. Feature requests are built into the shared platform or not at all.
- Not sold with an uptime percentage or availability credits in the base subscription.
- Not sold with a committed recovery time in the base subscription; a recovery objective
  add-on is available as a separately priced option.

## Commercial terms

Subscriptions are priced on an Order Form covering user subscriptions, company databases,
and storage allowance. Terms renew automatically; declining renewal at the end of a term is
free with sixty to one hundred twenty days' notice. Ending a term early triggers an early
termination fee. Optional work is quoted in writing and approved before it is billed.

Customers own their data. On termination, a customer may request a complete export of their
records as flat CSV or XML files at no charge within a stated work allowance.

## Pages

- [OMIS product overview](index.html): what OMIS tracks, how an order moves through it, and common questions
- [All agreements](legal/agreements.html): index of every published version of every legal document
- [Master Subscription Agreement v30](legal/omis-msa-v30.html): the full subscription terms
- [Schedule Y, Data Export v11](legal/omis-schedule-y-v11.html): what is exported on termination, in what format, and when
- [Schedule Z, Service Levels and Fees v11](legal/omis-schedule-z-v11.html): support hours, backups, storage, and billable services
- [Data Processing Addendum v5](legal/omis-dpa-v5.html): applies where data protection law requires it
- [Website Privacy Notice v1](legal/omis-privacy-v1.html): how information from the website and the demo form is handled

## Contact

The Plug Group, Charlotte, North Carolina. Telephone 980-288-4635.
Email info@omiscloud.com. Demo requests through the form on the product page above.